// Contact
Contact
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Updated
Seamhop is operated by Orisara Limited (Hong Kong). For general questions, partnerships and privacy requests, email the contact address at the bottom of this page. For top-ups, refunds and invoices, email the billing address at the bottom of this page.
Address: UNIT 1021, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG.
Business and enterprise inquiries
For company purchases, high volume use, system integration and partnerships, email the contact address with your company name, use case and expected volume.
Invoices and business payment
If you need an invoice or want to pay by company transfer, email the billing address with your company name, contact person, top-up amount and order details. Invoices carry a handling fee based on the single top-up amount (in CNY): 6% below 500; 3% from 500 up to below 1000; no fee at 1000 and above. Payment details for company transfers are sent by email when you apply. Orisara Limited is a Hong Kong company. It can issue a commercial invoice or a receipt; it does not issue mainland China VAT invoices (special or general). If your company must have a mainland VAT invoice for reimbursement or tax deduction, email the billing address before you top up to confirm whether this meets your needs. The invoice handling fee is deducted from the quota credited for that top-up; it is not charged separately.
Information to include in feedback
To help us find the problem faster, include: your registered email; when it happened (with time zone); the model name; the full error message or status code; and roughly what the request was doing. Please do not send API keys or sensitive content.